Returns & Refunds
Your satisfaction is our priority. Learn about our return and refund policies for luxury timepieces
14-Day Return Policy
We offer a comprehensive 14-day return policy for all authentic timepieces purchased from Pre-Owned Timepieces. Your satisfaction and confidence in your purchase are our top priorities.
Return Conditions
Eligible for Return
- • Watch in original condition
- • All original packaging included
- • Papers and certificates (if provided)
- • No signs of wear or damage
- • Returned within 14 days of delivery
Not Eligible for Return
- • Watches with signs of wear
- • Damaged or altered timepieces
- • Missing original packaging
- • Returns after 14-day period
- • Custom or special order items
How to Return Your Watch
1
Contact Us
2.Email us at returns@andrewswatches.com or call +1 (330) 574-3788 within 14 days of delivery to initiate your return.
Return Authorization
We’ll provide you with a Return Authorization (RA) number and detailed return instructions, including prepaid shipping labels.
3
Pack Securely
Package your watch in the original box with all included materials. Use the provided shipping label and tracking number.
4
Inspection & Refund
Once received, we’ll inspect the watch and process your refund within 5-7 business days to your original payment method.
Refund Information
Refund Timeline
Credit Card: 5-7 business days
Wire Transfer: 3-5 business days
Bank Transfer: 7-10 business days
What’s Included
Full purchase price
Original shipping costs
Insurance fees
* Return shipping is covered by Pre-Owned Timepieces
Exchange Policy
We understand that sometimes you may wish to exchange your timepiece for a different model. We offer exchanges within the same 14-day period, subject to availability and price differences.
Exchange for watches of equal or higher value
Price difference charged for higher value items
Original watch must meet all return conditions